Learn how to make National Social Security Fund (NSSF) payments and contributions through the E-Citizen Portal as a member. NSSF Members and Employers are further advised to make payments using the USSD Code through MPESA.
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NSSF Contributions through the E-Citizen Portal
NSSF guides Members and Employers to make their contributions through E-citizen as follows:
- Sign in to eCitizen Portal
- Locate “NSSF” in the Agencies section
- Tap to access NSSF Services
- Select the service “Voluntary Contribution” or “Employer Payment”
How to Make NSSF Voluntary Contribution Service through E-Citizen Portal
Follow the procedures below to make an NSSF voluntary contribution through E-Citizen Kenya.
- Select “Voluntary Contribution”
- Enter NSSF Member Number
- Click “Validate”
- Enter Amount
- Click “Make Payment”
- Select the preferred Payment Mode and follow the instructions given
- Complete transaction.
How to Make NSSF Employer Payments through E-Citizen Portal
Follow the procedures below to make an NSSF employer payment through E-Citizen Kenya.
- Generate a Unique Payment Number (UPN) from the NSSF E-Service portal
- Select “Employer Payment”
- Enter UPN
- Select the preferred Payment Mode and follow the instructions given
- Complete transaction
NSSF Contribution Using MPESA
Voluntary Contribution Service
- Dial *222#
- Select on Make Payment
- Select Option 2 – Enter Service Code
- Enter NSSFV
- Enter Member Number
- Enter the Amount to Pay
- To confirm payment, Select 1
- Enter MPESA PIN
- You will receive an MPESA confirmation SMS
NSSF Employer Payment Using MPESA
For Employer Payment Service
- Dial *222#
- Select on Make Payment
- Select Option 2 – Enter Service Code
- Enter NSSFE
- Enter UPN
- To confirm payment, Select 1
- Enter MPESA PIN
- You will receive an MPESA confirmation SMS.
NSSF Members and Employers are further advised to make payments via Paybill as follows:
- Voluntary Contribution – NSSFV-NSSFNUMBER e.g NSSFV-123456789
- Employer Contribution– NSSFE-Eslip NUMBER e.g NSSFE-824001234567
NSSF can receive notification immediately after payment is made. Learn how to access NSSF Self Services Online.
How to File Employees’ NSSF Returns via USSD Code
Here are the steps to follow;
- Dial *222#
- Select Make Payment
- Select Option 2 – Enter Service Code
- Enter NSSFE
- Enter UPN
- To confirm payment, Select 1
- Enter MPESA PIN
- You will receive an MPESA confirmation SMS.
For further information,
- Toll-Free contact on 0800 221 2744
- Email [email protected].