How to Submit Meter Readings Online with Siyakhokha

Learn how to submit your water and electricity meter readings online with the City of Ekurhuleni Siyakhokha Portal. Follow these simple steps to ensure accurate billing using the Siyakhokha App.

The City of Ekurhuleni offers a self-help meter reading system that allows you to submit your readings and be billed for your actual usage. Can meter readers access your meter? Are you tired of interim readings? Follow this step-by-step guide to submit your meter reading.

How to Access the Siyakhokha App

Here’s how to access and use the Siyakhokha App

1. Access the Siyakhokha Website
2. Register on the Siyakhokha Portal
3. Complete the Registration Form
4. Activate your profile via the Email link or SMS Activation Code
5. Login to the Siyakhokha Portal
6. Update your Profile Details
7. Link your Municipal Accounts
8. Add your Banking Details
9. View your Municipal Statements
10. Make Payment for your Municipal Account (Once-Off Payment/ Recurring Debit Order/Masterpass)
11. View Payment History/Status
12. View Consumption (Water/ Electricity)
13. Log a Complaints/ Compliments

Steps to Submit Your Meter Readings at the City of Ekurhuleni Using Siyakhokha

Here is a step-by-step guide on how to submit your City of Ekurhuleni Siyakhokha Online Meter Readings:

1. Download the Siyakhokha App from PlayStore or AppStore
2. Launch the App on your phone.
3. Register on Siyakhokha with your details
4. Choose your Username and Password
5. Click on Login
6. Open the Siyakhokha App
7. Enter your Username and Password
8. Click on Login
9. Select the Meter Systems tab
10. You will be directed to a list of all your accounts linked to Siyakhokha (if you have multiple properties, all accounts will display).
11. Select the meter from the provided list
12. Click Add Reading to capture current readings
13. Readings must be submitted according to the billing cycle dates (these will show on the system).
14. Type in the current meter reading – the digits in black and white.
15. Select whether you want to:

• Take a photo of the current reading.
• Upload a photo of the meter reading from your photo gallery.

16. Select the application to be used for this action.
17. Take a picture by clicking on the Camera icon.
18. Click on the tick to save the image.
19. A pop-up notification will display the Reading Status as Success.

Well done! Your meter reading will be submitted and you will be billed for the water and electricity you have used.