How to Register Your SIM Online in Zambia

How to Register Your SIM Online in Zambia

Discover the Zambia MTN SIM Registration Portal via and learn how to re-register and update your MTN KYC online. Find how to check and confirm your SIM registration details online.

SIM Registration Requirement in Zambia

Below are the requirements for SIM Registration

Prepaid Customer

CategoryDocument Type Required
Zambian NationalsNational Registration Card/Passport
ForeignersPassport or Alien ID
RefugeesRefugee Certificate
Government InstitutionsOfficial Letter with individual’s National Registration Card to be used for registration

Postpaid Customer

  • Certificate of Incorporation or Registration
  • Copy of TPIN Certificate
  • An application for services required on company letterhead
  • Latest 3 months’ certified bank statements
  • 2 years of Audited Financial Statements
  • Schedule of Director/Trustees
  • Contact and email address for a finance representative to be contacted for bill payments
  • Utility Bill
  • Signed CRB (to be shared by MTN)
  • Signed Contract (to be shared by MTN)
  • Signed declaration form for SIM Registration (to be shared by MTN)
  • A valid ID of a signatory to the contract
  • Live facial photograph of the account custodian

How to Register Your SIM Card in Zambia

Here’s how to access and login to update and re-register your KYC MTN SIM online ( by yourself in Zambia

  1. Access
  2. Enter your Phone Number
  3. Tap on the Request Code
  4. Input the Code and NRC details
  5. Enter your Personal details
  6. Upload pictures of your ID
  7. Enter your Physical address (province, street, town and house address)
  8. Capture a live facial image of yourself
  9. Submit and Proceed to complete the registration

It takes within 24hrs for the details to be successfully updated once submitted. For Airtel users, Access KYC SIM Registration Portal.

How to Check if Your Number is Correctly Registered

  • To check and confirm your SIM registration details, dial the short code *101#

How to Become an MTN Agent in Zambia

To acquire an MTN agent line and become an agent, one must meet the following requirements below:

  • PACRA Certificate
  • Trading license
  • Council -Copy of ID
  • 2 Passport size photos
  • Minimum capital amount of ZMW 5000
  • 2 Copies of Mobile Money agency contracts
  • 1 filled-in KYC form (MTN)
  • 1 filled-in account handler form + 10 questions

If you have the required documents, please visit any MTN service center for further assistance in completing the process of becoming an agent. Thank you for Trusting Zambia’s No.1 Network. MTN-NB